Refund policy
Version 2026-11-07
What this covers
This policy applies to purchases of AINGEL NOVA products through aingelnova.com, paid via Whop or on a Stripe payment page. It follows our terms; where they differ, the terms apply, and always your statutory rights. AINGEL NOVA, registered with the Dutch Chamber of Commerce (KvK), the Netherlands · KvK 94517657 · VAT ID NL004372717B72 · Address: Kees de Groenplein 55, 3201 CP Spijkenisse · Email: support@aingelnova.com.
14-day withdrawal period (consumers)
As a consumer you may withdraw within 14 days of the conclusion of the contract without giving a reason. Business customers have no statutory right of withdrawal.
Digital services and app subscriptions
Our checkout does not currently ask for your express consent to start within the 14 days, nor for your acknowledgement that you would then lose your right of withdrawal. So you keep the full 14-day withdrawal period, even if you already use the app or service, and if you withdraw you pay nothing for the part already provided. If we add that consent step later, it will be stated here and in the terms and apply only to orders placed after that.
How to request a refund
Send a clear statement within the 14 days by email to support@aingelnova.com, with the email address you paid with and the date of your purchase. For a Whop purchase you can also use the support chat in Whop. You may use the model form; you do not have to. We confirm your withdrawal by email.
How and when you are refunded
We refund the full amount within 14 days of your withdrawal, to the same payment method you paid with (via Stripe or Whop), unless you expressly agree otherwise with us. The refund costs you nothing.
Cancelling a subscription
You can cancel a subscription at any time: for Stripe online via the customer portal or by email, for Whop in your Whop account. The cancellation takes effect at the end of the period you already paid for; you keep access until then. After the 14-day withdrawal period we do not refund a period that has already started, unless the law requires it.
Questions
Email support@aingelnova.com. We reply within 2 working days.